Returns and Exchange Policy

 

Return & Exchanges

We have a 7 day* exchange policy. If for any reason you are unhappy with your purchase we are happy to assist with an exchange for a different size within 7 days of delivery. After 7 days from delivery we unfortunately are unable to offer a exchange. We do not accept returns for refund or store credit. *Custom or personalized items are final sale and can NOT be returned or exchanged. Custom is defined by any alterations made to a product and/or garment and/or items selected as a team product (Team products are represented in individual team stores). 

*Please see tech suit exchange/defective policy prior to purchase


To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also have the original tags and packaging.


Non-returnable items:

Any Suit (Including Tech Suits)
Custom and personalized items (including all team suits - logo or no logo)
Final sale items
Used items
Beauty products
Gift cards

To initiate an exchange contact customer service at customerservice@swimquik.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed and shipped to the original delivery address.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift certificate to the gift giver.

Shipping
To return your product, you should mail your product to: 8693 Bluejacket, Lenexa, KS 66214

You will be responsible for paying for your own shipping costs for returning your item for an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 Fastskin Share in the Tear & Defective Suit Policy

Fastskin suits are tight fitting, require care when putting on and are designed to make swimmers FAST! Providing confidence on the block and in the water is Swim Quik’s ultimate responsibility. With this in mind, Swim Quik presents a two part Fastskin Defective Policy to ensure you are completely satisfied with your purchase.

Share in the Tear (covers pinch, pressure or fingernail holes)

  1. Return Fastskin to Authorized Retailer where purchased within 30 days of purchase date
  2. Proof of purchase required (original receipt)
  3. Authorized Retailer supplies consumer with a 50% d off MSRP on new Fastskin
  4. Applies to currently offered Fastskin suits only, Discontinued Fastskin suits excluded
  5. Share in the Tear is a One-time Offer (e.g., can only be redeemed one time per suit)

Manufacturer Defects (see warranty on following page)         

  1. Return Fastskin to Authorized Retailer where purchased within 30 days of purchase date
  2. Proof of purchase required (original receipt)
  3. Swim Quik representative must review and approve manufacturer defective claims
  4. Upon Swim Quik representatives’ approval Authorized Retailer will replace Fastskin
  5. Applies to currently offered Fastskin suits only, Discontinued Fastskin suits excluded

Try On Policy

  1. We encourage an in-person try on for a proper fit. Swim Quik reserves the right to advise proper fitting. If there is a significant sizing difference, suits must be purchased prior to try on and will become a final sale.
  2. Try-ons will be permitted once you have committed to buying that day through Swim Quik.

FASTSKIN FIT & HANDLING INSTRUCTIONS; WARRANTY

Fastskin products have been specially developed using select materials and technologies to meet the demanding needs of athletes at the highest level while racing.   

We cannot guarantee that your Fastskin product will last forever. In order to ensure the longest life possible for your Fastskin suit each item should be handled according to the following Fastskin Care Instructions…
 

FITTING
Fastskin suits are tight fitting due to the compression and care must be taken when fitting.

  1. Fold out the silicone grippers on the legs of the suit before you put it on to ensure it doesn't stick to your skin.
  2. Do not pull on the thinnest parts of the suit; try to use the seams where possible.
  3. Pull the suit on straight, do not roll or stretch it.
  4. The hips are the biggest part of the body to get the suit over and should take the longest time.
  5. Once the suit is fitted correctly fold down the silicone grippers and you are ready to race.

 
CARE & STORAGE

-      Keep away from sharp objects and long nails.

-      When putting the suit on try to use only the pads of your fingers.

-      Wearing the suit for racing only will prolong the lifespan of the suit.

-      Lay your suit out flat and re-shape it after use.

-      Rinse immediately in clean cold water after use. Chlorine will damage the suit over time.

WARRANTY
Swim Quik is committed to providing you with quality products. We manufacture our products to the highest manufacturing and quality control standards. These high performance garments are on the very edge of what is possible from materials, processes and manufacturing techniques. From time to time a garment may not perform as expected. In the unlikely event that you believe the goods to be faulty please contact a representative at the Authorized Retailer where the suit was purchased for inspection.

 
Please note the following misuse is not covered by the Fastskin warranty.

-      Pinch, pressure, or fingernail tears (May be covered by the Share in the Tear Policy).

-      Melting of fabric due to exposure to excessive heat.

-      Damage from sunlight, harsh chlorine, improper recreational use, or any damage beyond the product’s natural life   
       expectancy.

-      Surface rips or abrasions caused by normal wear and tear.

-      Consequential or incidental damage (where applicable) i.e. pulling too hard and breaking a bonded seam.

-      Deterioration of garment from improper use and/or improper care.

-      Delaminated bonded garments caused by exposure to a washer/dryer or iron or other form of heat.

-      Modifications to the garment in any way. This includes but is not limited to:

After purchase screen printing
Drawing on the garment with any form of marker
Repairs of any kind